Terms of Service

is0k.com — URL Monitoring Service

Last updated: March 10, 2026 Effective date: March 10, 2026

Please read these Terms of Service (“Terms”, “ToS”) carefully before using the is0k.com website and services (“Service”, “Services”) operated by Emilis (“we”, “us”, “our”, “the Operator”), operating under Individuali veikla (individual activity) registered in the Republic of Lithuania.

By accessing or using the Service, you (“User”, “you”, “your”, “Customer”) agree to be bound by these Terms. If you do not agree to any part of these Terms, you must not use the Service.

1. Description of Service

1.1. is0k.com is a URL and website monitoring platform that provides uptime monitoring, response time tracking, alert notifications, public status pages, and incident management tools (“Monitoring Services”).

1.2. The Service is provided via the following domains: is0k.com, app.is0k.com, api.is0k.com, status.is0k.com, and admin.is0k.com, as well as any subdomains or associated domains.

1.3. The Service is provided on an “as is” and “as available” basis. We do not guarantee that the Service will be uninterrupted, timely, secure, error-free, or meet your specific requirements.

2. Account Registration & Eligibility

2.1. To use the Service, you must create an account by providing accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials.

2.2. You must be at least 18 years of age to use the Service. By creating an account, you represent that you are at least 18 years old.

2.3. You are solely responsible for all activity that occurs under your account. You must notify us immediately at support@is0k.com if you become aware of any unauthorized use of your account.

2.4. We reserve the right to suspend or terminate any account at our sole discretion, with or without notice, for any reason, including but not limited to violation of these Terms.

2.5. One person or legal entity may not maintain more than one free account. Multiple free accounts operated by the same person or entity may be suspended or terminated without notice.

3. Service Plans & Pricing

3.1. The Service is offered under multiple plans: Starter (free), Hobby, Pro, Business, and Enterprise. Plan details and pricing are described on the is0k.com pricing page and may change at any time.

3.2. We reserve the right to modify pricing, features, and plan limits at any time. Existing subscribers will be given at least 30 days’ notice before price changes take effect for their subscription.

3.3. Plan limits (number of monitors, check intervals, features) are enforced automatically. Exceeding plan limits may result in degraded service, paused monitors, or requirement to upgrade.

3.4. Free plan accounts that remain inactive (no active monitors and no login) for more than 90 consecutive days may be deleted without notice.

4. Payments & Billing

4.1. Paid plans are billed in advance on a monthly or annual recurring basis through our payment processor, Stripe. By subscribing to a paid plan, you authorize recurring charges to your payment method.

4.2. All prices are listed in US Dollars (USD) unless otherwise stated. You are responsible for any applicable taxes, including VAT, based on your location.

4.3. Subscription renewals occur automatically. You may cancel your subscription at any time through the dashboard. Cancellation takes effect at the end of the current billing period.

4.4. No refunds. All payments are non-refundable except where required by applicable law. Upon cancellation, you retain access to paid features until the end of the current billing period, after which your account reverts to the free plan.

4.5. If payment fails, we may retry the charge for up to 14 days. If payment remains unsuccessful, your account will be downgraded to the free plan. Monitors exceeding free plan limits will be paused, not deleted.

4.6. We reserve the right to suspend access to the Service for accounts with outstanding unpaid balances.

5. Acceptable Use

5.1. You agree to use the Service only for lawful purposes and in accordance with these Terms. You shall not:

(a) Use the Service to monitor URLs or systems that you do not own or do not have explicit authorization to monitor.

(b) Use the Service to perform or facilitate denial-of-service attacks, load testing, stress testing, vulnerability scanning, penetration testing, or any form of abusive or excessive request generation against third-party systems.

(c) Use the Service to monitor illegal content, child sexual abuse material, or content that violates any applicable law.

(d) Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service.

(e) Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the Service.

(f) Resell, redistribute, or sublicense the Service or any part thereof without our written consent.

(g) Use the Service in any manner that could damage, disable, overburden, or impair the Service or interfere with any other party’s use of the Service.

(h) Use automated means (bots, scrapers, crawlers) to access the Service beyond the provided API with valid authentication.

(i) Provide false, misleading, or fraudulent information during registration, billing, or in any communication with us.

(j) Use the Service to send unsolicited communications (spam) via alert channels or status page subscriber notifications.

5.2. We reserve the right to determine, at our sole discretion, whether any use of the Service constitutes a violation of these Terms and to take appropriate action, including suspension or termination of your account.

6. Service Availability & Uptime

6.1. We do not guarantee any specific level of uptime or availability for the Service. While we make commercially reasonable efforts to maintain the Service, interruptions may occur due to maintenance, updates, technical issues, infrastructure failures, third-party service outages, or other circumstances.

6.2. We are not responsible for any downtime, data loss, or service interruptions regardless of the cause, duration, or impact on your business or operations.

6.3. Scheduled maintenance may be performed at any time. We will make reasonable efforts to notify users in advance of planned maintenance that may cause significant interruption, but we are not obligated to do so.

6.4. The Service relies on third-party infrastructure providers (including but not limited to Cloudflare, hosting providers, DNS providers, and payment processors). We are not responsible for outages or failures caused by these third-party services.

6.5. We do not provide a Service Level Agreement (SLA) for any plan, including paid plans. No credits, refunds, or compensation will be provided for downtime or service interruptions.

7. Monitoring Accuracy & Data

7.1. Monitoring data is provided for informational purposes only. We do not guarantee the accuracy, completeness, or reliability of any monitoring results, uptime calculations, response time measurements, SSL certificate checks, DNS checks, or any other data provided by the Service.

7.2. Monitoring results may be affected by factors outside our control, including network conditions, geographic routing, DNS propagation delays, target server behavior, firewall rules, rate limiting by target servers, and other external factors.

7.3. You acknowledge that the Service is not a substitute for professional system administration, infrastructure monitoring, or any critical monitoring where failure could result in harm to persons, property, or significant financial loss. The Service should not be used as the sole monitoring solution for critical or life-safety systems.

7.4. You are solely responsible for verifying the accuracy of monitoring data and for taking appropriate action based on alerts and notifications received through the Service.

7.5. Check history and monitoring data are retained according to your plan limits. Data beyond your plan’s retention period is automatically deleted and cannot be recovered. Downgrading your plan may result in historical data being deleted to match the new plan’s retention limits.

8. Status Pages

8.1. Status pages created through the Service are hosted on our infrastructure. We are not responsible for the content published on your status pages, including incident descriptions, updates, and custom content.

8.2. You are solely responsible for ensuring that information published on your status pages is accurate, lawful, and does not infringe on any third-party rights.

8.3. Status pages that display illegal, defamatory, or harmful content may be taken down without notice.

8.4. Custom domains for status pages are configured by you. We are not responsible for DNS configuration errors, domain expiration, or other domain-related issues on your end.

8.5. We reserve the right to display a small “Powered by is0k.com” badge on free and Hobby plan status pages.

9. API Usage

9.1. Access to the is0k.com API is subject to rate limits that vary by plan. Exceeding rate limits may result in temporary or permanent restriction of API access.

9.2. API keys are confidential. You are responsible for securing your API keys and are liable for all API usage under your keys.

9.3. We reserve the right to modify, deprecate, or discontinue API endpoints at any time. We will make reasonable efforts to provide notice of breaking changes but are not obligated to maintain backward compatibility.

10. Intellectual Property

10.1. The Service, including its design, code, features, documentation, logos, and trademarks, is and remains the exclusive property of the Operator. These Terms do not grant you any rights to our intellectual property except the limited right to use the Service as described herein.

10.2. You retain ownership of any data and content you submit to the Service (monitor configurations, status page content, incident descriptions). By submitting content, you grant us a non-exclusive, worldwide license to use, store, process, and display such content solely for the purpose of providing the Service.

10.3. Feedback, suggestions, or feature requests you submit to us may be used by us without any obligation of compensation or attribution to you.

11. Privacy & Data Protection

11.1. Our collection, use, and processing of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference.

11.2. We process personal data in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Lithuanian data protection laws.

11.3. By using the Service, you acknowledge that monitoring data (URLs, response times, check results) is stored on our servers and processed as necessary to provide the Service.

11.4. We do not sell your personal data or monitoring data to third parties.

11.5. You are responsible for ensuring that your use of the Service complies with applicable data protection laws, including obtaining any necessary consents for monitoring URLs and collecting subscriber email addresses through status pages.

12. Limitation of Liability

THIS SECTION IS CRITICAL. PLEASE READ IT CAREFULLY.

12.1. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE OPERATOR, INCLUDING ANY AFFILIATES, EMPLOYEES, AGENTS, PARTNERS, AND SUPPLIERS, SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:

(a) Loss of profits, revenue, business, goodwill, or anticipated savings;

(b) Loss of data or data corruption;

(d) Costs of procurement of substitute goods or services;

(e) Damages arising from downtime, monitoring failures, missed alerts, false positives, false negatives, or inaccurate monitoring data;

(f) Damages arising from unauthorized access to or alteration of your data;

(g) Damages arising from any decisions made or actions taken based on monitoring data or alerts provided by the Service;

(h) Any damages arising from circumstances beyond our reasonable control;

WHETHER OR NOT THE OPERATOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE).

12.2. THE TOTAL AGGREGATE LIABILITY OF THE OPERATOR FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE LESSER OF: (A) THE TOTAL AMOUNT YOU HAVE ACTUALLY PAID TO THE OPERATOR FOR THE SERVICE DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED EUROS (€100). For users on the free plan, our total aggregate liability shall not exceed ten euros (€10).

12.3. You acknowledge that the fees charged for the Service reflect the allocation of risk set forth in this agreement and that the Operator would not provide the Service without these limitations of liability.

12.4. The Operator is an individual operating under Individuali veikla (individual business activity) in Lithuania. You acknowledge this business structure and agree that liability limitations in these Terms are a material and essential term of this agreement.

12.5. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages. In such jurisdictions, the Operator’s liability shall be limited to the maximum extent permitted by applicable law.

13. Disclaimer of Warranties

13.1. THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY.

13.2. THE OPERATOR EXPRESSLY DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

(a) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;

(b) WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS;

(d) WARRANTIES THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS;

(e) WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE SERVICE WILL BE IMPROVED;

(f) WARRANTIES REGARDING THE QUALITY, RELIABILITY, OR PERFORMANCE OF ANY THIRD-PARTY SERVICES INTEGRATED WITH THE SERVICE.

13.3. No advice or information, whether oral or written, obtained from the Operator or through the Service shall create any warranty not expressly stated in these Terms.

13.4. You assume all risk arising from your use of the Service. You are solely responsible for any damage to your computer system, mobile device, or loss of data resulting from your use of the Service.

14. Indemnification

14.1. You agree to defend, indemnify, and hold harmless the Operator from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including but not limited to reasonable attorney’s fees) arising from:

(a) Your use of the Service;

(b) Your violation of these Terms;

(d) Your violation of any third-party rights, including intellectual property rights or privacy rights;

(e) Content you publish on status pages or through the Service;

(f) Your monitoring of third-party URLs, systems, or services without proper authorization;

(g) Any claim by a third party related to your use of the Service;

(h) Any inaccurate information provided by you during registration, billing, or in connection with your use of the Service.

14.2. The Operator reserves the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us. You agree to cooperate with our defense of such claims.

15. Termination

15.1. By the User: You may terminate your account at any time by contacting support@is0k.com or through the account settings in the dashboard. Termination takes effect immediately for free accounts and at the end of the current billing period for paid accounts.

15.2. By the Operator: We may suspend or terminate your account at any time, with or without notice, for any reason, including but not limited to:

(a) Violation of these Terms or the Acceptable Use Policy;

(b) Non-payment of fees;

(d) Upon request by law enforcement or other government agencies;

(e) Extended periods of inactivity;

(f) Discontinuation of the Service (see Section 16).

15.3. Upon termination:

(a) Your right to access and use the Service ceases immediately (or at the end of the billing period for paid accounts);

(b) All data associated with your account, including monitor configurations, check history, status pages, and incidents, may be permanently deleted within 30 days of termination;

(d) Any outstanding payment obligations survive termination.

15.4. We strongly recommend that you export any data you wish to retain before terminating your account. Once deleted, data cannot be recovered.

16. Discontinuation of Service

16.1. We reserve the right to modify, suspend, or discontinue the Service (or any part thereof) at any time, with or without notice.

16.2. In the event that we permanently discontinue the Service, we will make reasonable efforts to provide at least 30 days’ notice to users with active paid subscriptions.

16.3. We shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

17. Force Majeure

17.1. The Operator shall not be held liable for any delay or failure to perform any obligation under these Terms when the delay or failure results from circumstances beyond our reasonable control, including but not limited to:

(a) Natural disasters, pandemics, epidemics, or acts of God;

(b) War, terrorism, civil unrest, or armed conflict;

(d) Power outages, internet outages, telecommunications failures, or infrastructure failures;

(e) Cyberattacks, DDoS attacks, hacking, or other security incidents;

(f) Failures of third-party service providers, hosting providers, or cloud infrastructure;

(g) Labor disputes, strikes, or shortages;

(h) Any other event beyond our reasonable control.

17.2. During a force majeure event, our obligations under these Terms shall be suspended for the duration of the event.

18. Third-Party Services

18.1. The Service may integrate with or rely upon third-party services, including but not limited to Cloudflare (CDN and DNS), Stripe (payments), notification delivery services (email, Slack, Discord, Telegram), and infrastructure providers.

18.2. Your use of third-party services is subject to their respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or functionality of third-party services.

18.3. We are not liable for any damages, losses, or issues arising from the use of or inability to use third-party services, even if such services are integral to the functioning of our Service.

19. Communication & Notifications

19.1. By creating an account, you consent to receive service-related communications via email, including account notifications, security alerts, billing notices, and important updates about the Service.

19.2. We may also send occasional product updates and newsletters. You may opt out of non-essential communications at any time.

19.3. Monitoring alerts and notifications are delivered on a best-effort basis through the channels you configure (email, Slack, Discord, Telegram, webhooks). We do not guarantee delivery, timeliness, or receipt of any alert notification. Delivery may be affected by third-party service availability, spam filters, rate limits, and other factors outside our control.

20. Governing Law & Dispute Resolution

20.1. These Terms shall be governed by and construed in accordance with the laws of the Republic of Lithuania, without regard to its conflict of law provisions.

20.2. Any dispute arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of the Republic of Lithuania, located in Vilnius.

20.3. Before initiating any formal dispute resolution, both parties agree to attempt to resolve disputes through good-faith negotiation for a period of at least 30 days. Disputes should be directed to legal@is0k.com.

20.4. Class Action Waiver: To the maximum extent permitted by applicable law, you agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. If this waiver is found to be unenforceable, the entirety of this arbitration provision shall be void.

20.5. EU consumers retain any mandatory consumer protection rights under their national law that cannot be waived by contract.

21. Changes to Terms

21.1. We reserve the right to modify these Terms at any time. Changes will be effective upon posting the updated Terms on is0k.com with an updated “Last updated” date.

21.2. For material changes to these Terms, we will make reasonable efforts to notify registered users via email at least 14 days before the changes take effect.

21.3. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service and terminate your account.

22. Severability

22.1. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

22.2. The invalid or unenforceable provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving its original intent.

23. Entire Agreement

23.1. These Terms, together with the Privacy Policy and any plan-specific terms, constitute the entire agreement between you and the Operator regarding the use of the Service.

23.2. These Terms supersede all prior or contemporaneous agreements, understandings, representations, and warranties, whether written or oral, regarding the Service.

24. Assignment

24.1. You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

24.2. We may assign or transfer our rights and obligations under these Terms without restriction, including in the event of a merger, acquisition, sale of assets, or by operation of law.

25. Waiver

25.1. The failure of the Operator to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

25.2. Any waiver of any provision of these Terms shall be effective only if in writing and signed by the Operator.

26. Contact Information

For questions, concerns, or notices regarding these Terms, please contact:

Email: legal@is0k.com Support: support@is0k.com Website: https://is0k.com

Operator: Emilis, operating under Individuali veikla, Republic of Lithuania.

By using is0k.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.